FAQ


Q – I can’t find PhotoIRmote in the market.

Q – When I try to download the app, I get this message: “This app is not compatible with your Mobile”.

Q – I cant get the app to open and it asks me to buy it again in an endless loop.

Q – I want to purchase the app but I don’t have credit card.

Q – The IRmitter doesn’t work! What’s the problem?

Q – The IRmitter works fine but the camera doesn’t shoot.

Q – I’ve done the IRmitter. I run the Test IRmitter and it faintly blinks. When I test the app with my DSLR camera it doesn’t work. What’s wrong?






Frequently Asked Questions

Q – I can’t find PhotoIRmote in the market.

A - Some users cannot find the app in the Android Market. This is the explanation that Google gives to users.

All the smartphones are totally compatible with PhotoIRmote. If your android version is 2.1 or higher, the only thing coming to our mind is that you are located in one of the countries not listed on the Paid App Availability list. If that’s not your case either, then please contact Google. We cannot do anything.

If you’ve checked all of this and you cannot find the app yet, then it seems to do with your carrier. Some users used another carrier SIM and then they got the app.

Q – When I try to download the app, I get this message: “This app is not compatible with your Mobile”.

A -PhotoIRmote works with any phone running Android version 2.1 or higher. This means: if you were able to buy the app, you could download again with no problem any time you want.
However, 
some users have reported us this issue with different phones. It seems to be a carrier (Vodafone, AT&T,etc.) error. 
We have contacted some of them but we haven’t received any answer yet. 
We encourage you all to call Vodafone (or whatever your carrier is) and ask for an explanation. You may be missing more apps.

Q – I cant get the app to open and it asks me to buy it again in an endless loop.

A - It seems to be a problem with the Google End User License Agreement.

  • You can click “Buy App”, go to market and download the app again. Don’t worry, you won’t be charged again!!

Or you can:

  • Make sure you have your data connection enable the first time you run the app, since the app will validate its license.
  • Some people have reported they couldn’t get the app licensed through WiFi, so use your phone data provider instead (just for validating the license).
  • Delete data and uninstall PhotoIRmote: In your phone, go to Android Menu, Go to Settings and select Applications. Next, click on Manage. Select PhotoIRmote an click on “Delete Data” and then “Uninstall”.
  • Download PhotoIRmote again: Go to the android market and download the app again. Don’t worry, it won’t be charged again.

And you shouldn’t get that message any more.

Q – I want to purchase the app but I don’t have credit card.

A -We don’t have any alternative to Android Market since it uses Android Licensing Service. So, if we provided you an alternative way to get the app, the app won’t work.

It’s lame that Android Market doesn’t support any different billing services (paypal, carrier billing,…). We hope Google will handle this soon.

Meanwhile, the best thing you can do it’s to ask someone who owns a visa card to buy the app for you.

Q – The IRmitter doesn’t work! What’s the problem?

A - We always suppose that you’ve built your IRmitter properly and the parts you used are not broken down (LEDs, cable, jack…).

So, check:
- Cable and jack work properly.
- IR LEDs work fine.
- You set the IR LEDs in opposite way.
- You connected the LEDS to channel R and L in the jack (not the ground).

If you find any single piece not working properly, replace it.

Q – The IRmitter works fine but the camera doesn’t shoot.

A -It may be one of these things:

  • You selected a wrong camera signal. Go to Settings and set your right camera model.
  • Your camera is not set to Remote Mode. Take your camera and set it to Remote Mode. If you don’t know how to do that, check your camera manual.
  • The “Amplify Output” is checked. In some devices you need to uncheck “Amplify Output”. Try it!

Q – I’ve done the IRmitter. I run the Test IRmitter and it faintly blinks. When I test the app with my DSLR camera it doesn’t work. What’s wrong?

A -The answer is simple: the signal is too weak.
PhotoIRmote works in any smartphone running Android 2.1 or higher. However, some output devices can’t supply enough power to the LEDs. To increase the output power you can do next.

  • Lots of apps running multitask or any media app may take some of the power from the output lowering the signal. Closing all of them and restarting the phone may help to improve the signal output.
  • PhotoIRmote automatically sets volume to maximum, but in some devices this may not be true. Check that ‘multimedia volume’ (not the ‘ringing volume’) is set to maximum. Check that you don’t have any other apps running, as equalizers, that control the volume.
  • PhotoIRmote uses an “Amplify Output” function that does not work in some devices. Uncheck this option and try again.

If none of these tips works, then you have two options left:

  • In ‘rooted’ devices you can use some third-party app that boost the volume up. This will help to increase the signal indeed. But, we are not responsible for the use of third-party apps and we cannot help you at all.
  • Build an Active IRmitter: an IRmitter that amplifies the output by itself. Check our DIY IRmitter section.